Terms & conditions

1. Who we are

Nothing Major Ltd T/A Dream Day Bays ("we", "us"). 54 Harwood Lane, Blackburn, BB6 7TB, United Kingdom. Company number 17327259. Contact us via the enquiry form on this website.

2. Bookings and quotations

Quotations are valid for 14 days and are based on the date, timings, passenger numbers and locations you give us. A booking is only confirmed once we have received your deposit and your completed booking form, and have sent you written confirmation.

3. Deposits and payment

• A non-refundable deposit is payable to secure your date.
• The balance is payable in cleared funds by the date shown on your confirmation, normally no later than 14 days before the hire.
• Failure to pay the balance on time may be treated as a cancellation by you.
• Any agreed additional time or mileage on the day is invoiced afterwards and payable within 7 days.

4. Cancellation by you

Cancellations must be made in writing. The deposit is non-refundable in all cases. Where a cancellation is received close to the hire date, some or all of the balance may remain payable, as set out in your booking confirmation. We will always try to re-let the date and refund what we reasonably can.

5. Cancellation or changes by us

We only cancel in exceptional circumstances — for example a mechanical failure, accident, severe weather, road closure or other event outside our reasonable control. If we cannot supply the vehicle we will do everything we can to source an equivalent vehicle through a trusted local operator. If that is not possible, we will refund all sums you have paid, including the deposit. Our liability in those circumstances is limited to the total amount you have paid to us.

6. Access, routes and timings

The camper is a classic vehicle. We cannot use unsuitable surfaces, severe inclines, unlit farm tracks, low bridges or restricted access points where doing so risks damage or safety. Please tell us about any access difficulties in advance. Journey times are estimates and we are not liable for delays caused by traffic, weather, road closures or events beyond our control — though we always build in contingency time.

7. Passengers and conduct

• We will not carry more passengers than there are fitted seatbelts.
• Seatbelts must be worn at all times by all passengers.
• Smoking, vaping and drug use are not permitted in the vehicle.
• Alcohol supplied by us is provided to adults over 18 only. We may refuse alcohol at our discretion.
• The driver may end the hire without refund if passenger behaviour is unsafe, abusive or illegal.
• Children must be accompanied by a responsible adult and use appropriate restraints.

8. Damage and soiling

You are responsible for damage or soiling caused by you or your party beyond fair wear and tear. A reasonable cleaning or repair charge may be made, supported by evidence and invoices.

9. Insurance

The vehicle is insured for hire and reward and we hold public liability insurance. Copies of current certificates are available on request. Personal belongings are carried at your own risk; please check the vehicle before you leave it.

10. Photography

We occasionally take photographs of the vehicle at bookings. We will not publish images in which you or your guests are identifiable without your permission, and you can withdraw that permission at any time by emailing us.

11. Complaints

If something goes wrong, tell the driver at the time if you can, and contact us in writing within 14 days. We will acknowledge within 5 working days and aim to resolve matters within 28 days.

12. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability arising from a booking is limited to the total charges paid for that booking.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

These terms are a starting point for the business and should be reviewed by the company owner, and where appropriate a solicitor, before publication.